Politique de remboursement

Order cancellation

In case if you wish to cancel your order, please contact us by means listed on our contact page as soon as possible. For orders cancelled post 24 hours of confirmation, Massomedic will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges. Applicable shipping fees (calculated depending on the item weight and dimensions) will be charged to the invoice as well.

Returns & refunds

A returned item will be accepted within 14 days of the purchase / invoice. It must be in fully working condition, only in the original boxes with all the accessories. A 25% of restocking fees will be charged to the invoice (buyers will be credit back 75% of the paid invoice). Buyer is responsible for return shipping.

Warranty return or Exchange

We offer product exchange or 100% money back guarantee if the product is defective or damaged. You have 30 days from the date of purchase to send it back to us for an exchange or full refund. The Exchanged / returned item must be packed in the original boxes with all the accessories. 

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