Terms & Conditions

Refund policy

Order cancellation

In case if you wish to cancel your order, please contact us by means listed on our contact page as soon as possible. For orders cancelled post 24 hours of confirmation, Massomedic will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges. Applicable shipping fees (calculated depending on the item weight and dimensions) will be charged to the invoice as well.

Returns & refunds

A returned item will be accepted within 14 days of the purchase / invoice. It must be in fully working condition, only in the original boxes with all the accessories. A 25% of restocking fees will be charged to the invoice (buyers will be credit back 75% of the paid invoice). Buyer is responsible for return shipping.

Warranty return or Exchange

We offer product exchange or 100% money back guarantee if the product is defective or damaged. You have 30 days from the date of purchase to send it back to us for an exchange or full refund. The Exchanged / returned item must be packed in the original boxes with all the accessories.

Privacy policy

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

This Privacy Policy describes how Massomedic.com / Massomedic.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Terms of service

This website is operated by Masomedic Canada. Throughout the site, the terms “we”, “us” and “our” refer to Massomedic Canada. Massomedic Canada offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


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