ORDER ONLINE OR CALL US: 514-675-1104

FAQs

in what currency are the prices

Prices are given in Canadian dollars (CAD $), to change it click the gear icon on the upper right corner and select your currency of preference.

Whydo you sell your chairs half the price, are they open-box?

All our products are brand new, we don't sell pre-owned or open-box products. The reason our prices are much lower than similar products on the market is that we are the direct manufacturer and exclusive distributor of our products. Hence we can guarantee you the lowest price in Canada and USA.

WHAT IS THE LOWEST PRICE GUARANTEE

If you find a lower price with another retailer or authorized dealer online, in-store, or in print, before you buy or within 30 days of your purchase, we’ll gladly match that price. Should our own price be reduced, present us with your original receipt within 30 days of purchase and we will match the price and refund you the difference.

Do you deliver, for how much how and long doest it take?

We offer free curbside delivery for all of our massage chairs. Curbside delivery service provides delivery of your items to the curb at the end of your driveway. This service does not include set up assembly of items or removal of packaging materials. You are also welcome to pick up your chair at our showrooms in Montreal or Miami. We try our best to ship items as fast as we can. Shipping times vary as we do ship across Canada and US from different fulfillment centres based on your location. The average shipping time is 2 to 7 business days.

Can I try it out before buying?

You are very welcome to try any and ALL of our models in our showroom. Please note that due to the pandemic restrictions visits are arranged by appointment only. Call us at 514-900-5945 to reserve your appointment. Our showroom address is: 15624 Gouin Ouest, Montreal Saint Geneviève QC H9H 1C9

What Payment Methods Are Accepted?

Our payment methods are listed in the bottom right of the website. We also receive Interac and cash payments in our showroom.

Does every product have a warranty?

All Massomedic products come with a one-year limited warranty. To extend your coverage further, purchase an Extended Warranty in our online shop.

What do I do if I received a defective order?

We offer product exchange or 100% money back guarantee if the product is defective or damaged. You have 30 days from the date of purchase to send it back to us for an exchange or full refund.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help, please send us an email to info@massomedic.com and we will be happy to assist you in any way we can.

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